If you are looking for the best onsite computer repair near me in Ashford Kent, Canterbury, Maidstone and the surrounding communities of Kennington, Willesborough, Kingsnorth, Brabourne, Sellindge, Charing, Pluckley, Ham Street, Aldington, Mersham, Wye, Hothfield, Goddington, Little Chart, Brook, Egerton, Challock, Shadoxhurst and Hythe consider Flag Computer Repair, your best choice. Affordable Computer Repair Service. Local, mobile service. Industry certified. Free Collection.
When and Why You Should Use Remote Support
If you’ve ever had a sudden computer problem, you know it can be very stressful. So much of our day-to-day life requires having access to a working computer.
Homework, budgeting, bills, even browsing dinner recipes all have a degree of urgency that mean dealing with a broken computer isn’t comfortable for long. Your computer technician offers two options: remote repair or bring it in. Which is the best choice for you?
Benefits of Remote Support
Speed: If remote repair is a possibility, your technician can connect via the Internet and have you operational in no time. You might also choose to just leave it turned on in the morning and go to work as normal, while the tech logs in to conduct the repair, ready for your return. Without this option, you’d need to juggle time in your diary to drop the system off as most in-store techs only work 9-5.
Many large-scale remote support services are even available 24/7, eliminating all unnecessary delays.
Convenience: You get to skip the unpleasant tasks of unplugging the PC, untangling the cables and carting it into the repair store. Even then, once repaired, you’d still be privileged with carrying it back home and playing a game of which-plug-goes-where.
Computers may be getting smaller, but they’re still heavy and fiddly! Laptops are designed to be moved around often and it may not be a problem to stop at the repair store, but travelling with a desktop PC requires a little more effort and a lot more inconvenience.
Negatives of Remote Support
Limited repair options: A remote connection can only repair certain software problems, not hardware problems. It’s impossible for the technician to swap out a failed part remotely, and unless you’re confident in your own repair skills, guided physical repair isn’t viable either.
Occasionally the problem will also be outside the computer, perhaps a troublesome peripheral or connection. Your technician may be able to walk you through correcting some of these minor problems yourself, but most invariably require a physical call-out or taking your computer in-store.
Connection speed: A slow or unstable connection will make a remote repair take longer and increase the difficulty of the task. The extended time impacts the cost for the call, and in extreme cases, can negate any benefits of skipping the physical inspection. Your connection needs to allow the technician to see real-time responses as if they were sitting there in person.
Accessibility: If your computer won’t start or can’t connect to the Internet at all, your technician can’t log in. This includes seeing a ‘blue screen of death’, boot failure and Windows load failure. As much as they’d like to help you, being able to log in to your system is a vital step in the remote repair process.
Remote support and repair is the ideal situation, purely for speed and convenience. As a bonus, in the event the remote repair is unsuccessful, it also means your tech now has a better idea of the problem and can speed up any on-site or in-store repairs. Remote support is the best option for many repairs and gets your computer working again with minimal disruption and lowest cost.
Need a repair? Call me at 07976 151148 for rapid remote support.
The best way to recover from a compromise, malware or system failure is to have a backup.
I can provide a backup service to protect you from losing your photos and documents It will also help to protect you from Ransomware. You will be getting;
- An Industry leading brand
- I will manage and monitor to ensure you are protected.
- I will provide, install and support the backup software
- Free back recovery
- Fully encrypted to protect your data
- An external drive is included (if required)
If you get the backup service as part of my Total Protection Plan, I also offer FREE virus recovery.
Does your current provider offer that? Have you even got a backup? I offer this service from £16 per month. Contact me for more information.
I’m sending out FREE computer tips and tricks updates twice a month. If you subscribe via THIS LINK I’ll give you a free guide to the “Top Ten Tips for Staying Safe Online” + FREE eBook “Is your Tech dragging you down”
I can help with:
Virus Removal and Repair
Computer Monitoring Service
New Device Setup